Shipping:
Biplantol USA's goal is to get your order out to you within 24 hours of receiving it. Our highest goal is to ship the same day. We ship orders Monday thru Friday. Holidays excluded. We ship U.S.P.S. Priority (2-3 Day Delivery) or FexEx standard ground (whichever is least expensive) unless you instruct us otherwise. We are doing our best to keep your shipping costs as low as possible but please remember that currently most shippers are adding on supplimental fuel fees to the ordinary cost of shipping to help with the high fuel costs. We offer free ground shipping on all orders of $75.00 or more.
If the product you order is on backorder, you will be notified within 24 hours, and again our goal is same day notification Monday thru Friday. Holidays excluded. Our policy is to ship backorders once item is back in stock, but if you decide you can't wait, let us know and we will cancel your order. If you cancel your order, we can contact you, at your request, once the product is back in stock.
Customer satisfaction is our top priority and we want you to be completely satisfied with your purchase. We have set specific guidelines to ensure a quick and hassle-free return and exchange process. PLEASE INSPECT YOUR ORDER UPON ARRIVAL. DO NOT DISPOSE OF THE BOX OR ANY PACKAGING MATERIALS UNTIL YOU HAVE INSPECTED YOUR ORDER AND ARE SATISFIED WITH THE PRODUCT YOU HAVE RECEIVED. If you are not satisfied with your purchase, you can return or exchange the product within 14 days of receipt as long as the product is returned unopened, unused, and in resalable condition.
All products properly returned under this policy are eligible for a refund to the original method of payment. We will credit you for the total purchase price, upon receipt of the product, less any applicable restocking fees. Return shipping costs will be at the customer's expense. Some of our products are offered with free shipping, so please note if you return a product that has free shipping our actual outbound shipping costs will be deducted from your return refund. Returns will be inspected prior to issuing credit. Please keep in mind, credit card companies vary in the time they take to post credits.
Please contact customer service at 866-916-1855 or email us at info@biplantolusa.com for further instructions on your return and to receive an RMA (Return Merchandise Authorization) number.
Customer Service:
We are here to serve you, to answer your questions, to listen to your comments and ideas, and to partner with you in supporting a greener, healthier, happier planet. Biplantol USA thanks you for caring about the products you buy!
